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FREQUENTLY ASKED QUESTIONS:
Below are some of common questions about Pure Layers.
Do you ship internationally?
Yes. We ship to Switzerland, Europe and the United States.
When will I get my order?
Estimated delivery times are shown at checkout.
General guidelines are:
- Switzerland: 5-6 business days
- Europe: 5-6 business days
- United States: 7–12 business days
Delivery times may vary due to customs, holidays or external factors.
How much does shipping cost?
- Switzerland: Free shipping on orders over CHF 55, otherwise CHF 8 flat rate.
- Europe: Free on orders above EUR 90, otherwise EUR 12 flat rate.
- United States: Free shipping on orders over USD 120, otherwise USD 18 flat rate.
Final costs are confirmed at checkout.
What is the return policy?
Returns & Exchanges:
Returns and exchanges are accepted within 30 days of delivery.
Items must be unworn, unused, with original tags and hygiene seal intact. Return shipping costs are the customer’s responsibility.
Faulty, damaged or incorrect items are covered by Pure Layers.
Refunds are processed within 10 business days after approval.
SUSTAINABLE & ETHICAL PRODUCTION FAQS:
Below are some of common questions about production.
Which materials do you use for your clothes and why?
We use thoughtfully selected GOTS-certified organic and responsibly sourced fabrics, chosen for comfort, durability and reduced environmental impact, without compromising on quality.
Our primary clothing fabric is GOTS-certified organic cotton grown in Italy, sourced from Sicily and Puglia.
For our labels, we use organic cotton from secondary sources, while recycled polyester is used only where technically necessary.
Our garments are strictly synthetic-free.
Where are your products manufactured?
Our products are entirely and exclusively crafted in Italy, from fabric development to the finished garment. We choose to work with small, independent Italian ateliers, combining exceptional technical expertise with a commitment to preserving and supporting local craftsmanship.
Our manufacturing partners operate within the European Union’s framework for labour rights and workplace protections, supporting fair working conditions, health and safety, and responsible employment practices throughout our supply chain.
Our commitment to the people behind each garment goes further: 3% of our profits are dedicated to financial bonuses for the tailors who craft our pieces, allowing them to share directly in the value they help create.
For us, Made in Italy is more than a statement of origin. It is a commitment to craftsmanship, people, quality and responsibility at every layer.
What dyes are used in your garments?
We work with manufacturing partners using OEKO-TEX® certified materials and responsible dyeing processes designed to meet rigorous European standards and reduce environmental impact.
Are your fabrics safe for sensitive skin?
Yes. Our fabrics are selected with comfort and skin sensitivity in mind. We prioritize high-quality, natural materials and responsible finishing processes.
Can clothes be repaired if they’re damaged?
Yes. Our pieces are designed for durability and long-lasting wear. When possible, we encourage minor repairs to extend the life of your garment and keep it in use for longer.